FAQ

Frequently Asked Questions

1. How do I place an order?

Placing an order is simple! Browse our store, add your favorite items to the cart, and proceed to checkout. You can pay securely using major credit cards, PayPal, or other available payment methods.

2. How long does shipping take?

We process orders within 1–3 business days. Estimated delivery time is 7–15 business days depending on your location. You will receive a tracking number by email once your order ships.

3. Is shipping free?

Yes! We offer free shipping on all orders — no minimum purchase required.

4. Do you ship internationally?

Yes, we ship to multiple countries worldwide. Delivery times may vary by destination. Any applicable customs fees or import duties are the responsibility of the buyer.

5. What is your return policy?

We stand behind our products. If you are not 100% satisfied, you may return any item within 30 days of delivery for a full refund or exchange. Items must be unused, in original packaging, and accompanied by proof of purchase. Contact us at support@sontis.net to start a return.

6. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery status in real time.

7. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for a fast, secure checkout experience.

8. How do I contact customer support?

Our customer support team is available Monday–Friday, 9 AM–6 PM EST. You can reach us through our Contact page or email us at support@sontis.net. We aim to respond within 1 business day.

9. What kinds of products does Sontis sell?

Sontis offers a wide range of pet accessories for dogs and cats, including carriers, harnesses, feeding mats, and everyday essentials — all designed for comfort, quality, and ease of use.